Urang and RTM directors ignore Chelsea Bridge Wharf leaseholders’ demands for quarterly meetings
At the meeting with leaseholders in July 2026, Chelsea Bridge Wharf leaseholders asked Urang and the Right to Manage (RTM) directors for quarterly meetings they could attend in person, with an online option. Urang said it would consider both requests. On a quarterly schedule, the next meeting would have been in October. As of 5 November, I’ve seen no date announced. Read the July meeting notes.
Meetings since Urang took over in May 2025
| Date | What happened |
|---|---|
| 9 July 2025 | First leaseholder meeting with Urang. Urang ran a poll that clearly showed leaseholders’ priorities were freezing or reducing service charges. Urang said it had reviewed the inherited contracts and identified gardening as the only one it needed to change. It gave 14 September as the date for director elections, which were subsequently postponed. read about the meeting here. |
| 15 September 2025 | Hybrid leaseholder meeting at the Pestana Hotel. Urang reported on the handover, spending, building safety and planned works. Leaseholders pressed for meaningful consultation, greater transparency and a clear timetable for director elections. Read the September meeting notes. |
| 24 November 2025 | Online RTM company AGM. This separate company meeting lasted about nine minutes, with no questions or discussion. Read the report on the nine-minute AGM. |
| 21 July 2026 | Online-only meeting for leaseholders. Urang gave updates on finances, building safety and major works. Leaseholders challenged its account of service charges and consultation, raised unanswered repair tickets and calls, and asked for quarterly hybrid meetings and a chance to question directors directly. Urang warned leaseholders that they could face legal action if they published material from the meeting. Read the July meeting notes and see the warning shown to attendees. |
What leaseholders want answers on
- Service charges and reserves. Service charges have risen by 10% for some blocks, as set out in my earlier article. Urang and the RTM directors should explain the increase, show how reserve contributions and balancing charges affect what leaseholders pay, and set out what the reported £425,000 overspend for 2025/26 means for each block. Read about the service charge increases and the reported overspend.
- Buildings insurance. Explain the reported increase for Warwick and disclose who receives commission and how much. Read the outstanding complaint. NB Urang have recently supplied some information on commissions but much remains unclear.
- Major works and building safety. Set out the costs and timescales for lifts and carpets, and update Warwick leaseholders on the EWS1 position. The October 2026 carpet replacement consultation was the third Section 20 process to raise concerns. Many leaseholders report that they did not receive key information about the proposed works in time to submit objections. Urang should explain what it sent, when and to whom, and give affected leaseholders time to respond. Read about the December 2025 notice and the objections to the April 2026 lift consultation.
- Complaints and accountability. Answer outstanding complaints and repair tickets, give leaseholders a way to question directors directly, and show how residents’ views influence decisions. Read the July meeting notes.
Five documents leaseholders should be able to see
- Urang’s management contract. Access has reportedly been offered subject to a confidentiality agreement whose terms have been challenged. Read the review of Urang’s first year.
- The capital expenditure (CAPEX) plan, showing projects, costs and timescales. Read the questions about the CAPEX plan.
- The costed long-term planned preventative maintenance (PPM) plan and projected reserve fund contributions. Section 5.5 of the RICS code says both should be available to leaseholders on request. The reported lack of access is at odds with that guidance. Read the RICS code.
- Notes or agreed actions from meetings between Urang and the RTM directors. Read the questions raised about directors’ meetings.
- The results of Urang’s November 2025 residents’ survey, with an explanation of what action followed. Read about the unpublished survey results.
Urang and the RTM directors should publish dates for the next two quarterly meetings, provide an in-person venue and an online option for both, and say when leaseholders can see the five documents listed above.
The directors have declined to give residents a direct way to contact them. Residents can apparently email the directors via Urang at chelseabridgewharf@urang.co.uk.
What would you ask at the next meeting? Leave a comment or share your question privately.