Leaseholders at the UK’s largest Right to Manage Development have no control over their Service Charges

IMHO, Urang and the Chelsea Bridge Wharf RTM directors are completely unaccountable at Chelsea Bridge Wharf and leaseholders are totally alienated and disempowered. Urang are no longer even complying with their own complaints process, wholly ignoring formal complaints on very serious issues, refusing to explain a £425,000 budget overspend, claiming that service charges are down when in fact they are up above inflation (this magic is achieved by excluding reserve fund contributions from the calculation!”). The directors were ‘elected’ in an absurdly undemocratic 9 (nine) minute AGM in December 2025; there is no date for any further elections.

Urang/the RTM company refuse to even produce a seperate budget for my block which is contrary to the lease IMHO. They are pressing ahead with a refurbishment of the concierge office which is not needed or wanted and on which leaseholders have not been consulted.

Urang/the RTM company have built up a £1 million reserve fund (through a huge increase in reserve fund contributions) but leaseholders cannot see the CAPEX plan or PMM (costed long-term planned preventative maintenance) which is contrary to RICS guidance. I suspect this document does not actually exist for Chelsea Bridge Wharf or if it is then clearly they have some reason not to share it with leaseholders.

Urang/the RTM company also seem to support the RTM director’s policy of arbitrary censorship and ”shadow banning” of leaseholders on the CBW app. RTM directors refuse to give any direct contact details to leaseholders and there is no way to complain about them or hold them accountable for their decisions. Most people do not even know their names.

Urang threatened leaseholders with LEGAL ACTION if they published any content from the meeting with leaseholders on 21st July 2026. They are unable to provide any legal basis or rationale for this absurd attempt to censor and prevent scrutiny of Urang/the RTM company.

Leaseholders have no more control over their service charges now than they did before Right to Manage. Change to the RTM legislation is badly needed to stop these abuses and lack of accountability which make Right to Manage meaningless. And yes that is an AI image-but an accurate reflection of how many leaseholders feel!