Chelsea Bridge Wharf Residents’ Survey 2021

The initial report from the above survey is now available here

OVERVIEW

  • Over half of respondents were dissatisfied with the Management Agent’s (Rendall and Rittner) overall performance. 20.6% are neutral and just over a quarter of respondents (27.6%) were fairly or extremely satisfied.
  • The service charge is not viewed as good value for money; with just 8% of respondents fairly or extremely satisfied with this aspect.  
  • Residents are concerned about noise levels, particularly traffic noise, and there is strong interest in working towards a more sustainable development.

FINDINGS

CBW as a place to live

A large majority of respondents (80.1%) agree /strongly agree that ‘CBW is a good place to live’ and ‘Overall I feel happy living at Chelsea Bridge Wharf’ (72.4% agree / strongly agree).

Noise problems

  • Noise from cars/motorbikes/mopeds/speeding was considered to be a big problem by well over a third of respondents (37.5%). Just under a third considered noise from building works to be a big problem (this does include cladding remediation works). General traffic noise was a problem for 44% of respondents.
  • Noise from neighbours was something of a problem or a big problem for 29% of respondents.

Safety and security

  • The vast majority  of respondents agreed or strongly agreed that  ‘I feel safe during daylight hours in my home at Chelsea Bridge Wharf’; ‘I feel safe during daylight hours in the communal areas generally at Chelsea Bridge Wharf’ and ‘I feel safe after dark in my home at Chelsea Bridge Wharf’

Environment / sustainability

  • A large majority of respondents supported all the options presented in the questionnaire for making CBW a more sustainable development, including solar panels on block roofs, an environmental  audit and restricting access to  traffic access onto Sopwith Way.

Satisfaction with Rendall and Rittner’s overall performance

  • Just over a quarter of respondents (27.6%) were fairly or extremely satisfied with Rendall and Rittner’s overall performance in managing the development. Over half of respondents (51.8%) are fairly or extremely dissatisfied and 20.6% are neutral.
  • Satisfaction was considerably higher in relation to ‘dealing with your enquiries’ (40.4% fairly or extremely satisfied) and managing parcel deliveries/collections (60.8% fairly or extremely satisfied).

Satisfaction with service charge

  • Very notably, just 8% of respondents are fairly or extremely satisfied with the value for money of the service charge; just 12.5% are fairly or extremely satisfied with explanations for service charge increases; 14.3% are fairly or extremely satisfied with clarity regarding charges for late payment of service charges.

Satisfaction with cleaning and maintenance, ponds and fountains

  • A considerable majority of respondents (62.4%) were satisfied with cleaning of communal areas in their blocks but satisfaction with cleaning of the development generally was much lower at 54.2%. Just under half (48.4%) of respondents were satisfied with the maintenance of their block’s garden
  • Satisfaction with the other services mentioned was very low (one third or less were fairly or extremely satisfied) with maintenance of ponds/ fountains being lowest on 12.8% satisfaction.
  • 44% of respondents were in favour of a feasibility study of options other (such as filling in fountains and developing as garden features) and 41% were in favour of keeping the fountains (but ensuring they are maintained and repaired).

CBW app

  • Overall satisfaction with the app was very high at 71.5% (fairly or extremely satisfied).
  • Of those who had downloaded the app, 16% said they use it several times a day, 26% once a day; 25% use it once or twice a week and one third (33%) use it less than once a week.

Residents’ Association

  • 49% of respondents said that they were a member of the RA; 20% said the were not and just under a third said they did not know. These figures are likely to be an overestimate as the RA membership list was one of the means used to distribute survey invitations.
  • The biggest single reason for not being an RA member was not knowing how to join (37.2%) followed by not knowing the benefits of membership (33.1%).
  • The top priority mentioned by residents was working with Rendall and Rittner to reduce service charges (28.9%), followed very closely by investigating options for replacing Rendall and Rittner (27%).