Over 2,200 residents petition Rendall and Rittner and their parent company (Fidelio Capital) – still waiting for a meaningful response

Over 2,200 residents (at 15.3.22) from around 80 developments managed by Rendall and Rittner have signed a petition calling for change. As yet no meaningful response has been received from Rendall and Rittner or its parent company, Fidelio Capital.

https://www.change.org/STOPRIPPINGUSOFF

Many petition signatories have also joined the Rendall and Rittner Action Network (click here to join)

Residents from a rapidly growing number of developments managed by Rendall and Matt Rittner (approximately 80 developments as at 31.10.21) have come together to  express their concerns in relation to:

• Significant failures, inaction, delays, insufficient communication and inadequacies in addressing the fire safety of developments
• Unreasonable, drastic and unjustifiable rises in service charges, high management fees, and service charges that are considerably higher than other comparable developments, and yet with little to no evidence of quality maintenance or resident satisfaction, and with many developments reporting a state of neglect, deterioration and disrepair.
• Failure to properly manage and maintain developments
• Failure to produce within the required time period, when requested, invoices, receipts, evidence of tenders for work carried out and Capital Expenditure Plans etc., failure to provide facilities for residents to make copies of invoices, and a seemingly shambolic and substandard approach to its accounting
• Lack of transparency with regard to accounts – specifically service charges, evidence of inconsistencies and confusing charges / ‘statements’, and a tendency towards apparent obfuscation in this regard
• Failure to properly communicate, adequately respond to or take swift action regarding leaseholders’ and other residents’ complaints, often failing to follow its own complaints policy

While each development has its own particular issues, we share most of the above in common and now unite to openly tell Rendall and directors:
”enough is enough!”

IMMEDIATE ACTIONS SOUGHT   

•      Work with the freeholders to make our developments safe and secure, and act now

•      Put an end to passing on costs to us that should not be ours to pay (see points 2, 2.1 & 2.2 in full letter at end of this text, below)

•      Reduce the service charges so that they are fair and evidently justified and in line with those of other comparable developments

•      Exhibit complete transparency and clear best practice with regard to accounts and communications

•      Reduce your management fees until you have rebuilt trust with leaseholders and have shown us that you deserve the fees you are charging

•      Commit to a new and much improved way of managing whereby you take swift and comprehensive action as soon as an issue is raised, and rectify all issues promptly and within the shortest possible timeframe

•      Accept responsibility for Rendall & Rittner failures, and compensate leaseholders where they have been negatively impacted as a result

•      Ensure no leaseholder is liable for any costs whatsoever due to failures / inactivity by Rendall and Matt Rittner

We demand that Rendall and Matt Rittner now properly address and resolve our concerns swiftly and to our satisfaction.

Yours sincerely,

A large and growing number of dissatisfied residents from developments managed or formerly managed by Rendall and Rittner, including these:

Bridges Wharf (London)
Castlegate (Manchester)
Chelsea Bridge Wharf (London)
Discovery Dock East (London)
Discovery Dock West (London)
Kidbrooke Village (London)
Kinetica (London)
Liverpool Docks
Maestro  at Cut Caspian Wharf
Millennium Quay (London)
New River Village (London)
One Stratford (London)
One Tower Bridge  (London)
Oxbow (aka Aberfeldy) London
Parliament House  (London)
Royal Arsenal Riverside (London)
Royal Artillery Quays (London)
Stanmore Place (London)
Vista Chelsea Bridge (London)

*list to be updated shortly***

** NB this petition follows an open letter to Rendall and Rittner on 21.7.20 which detailed the issues we have experienced, their impact on us and the actions demanded from Rendall and Rittner We have received no meaningful response to that letter. A link to the open letter is given below

https://tinyurl.com/y24vj92d