Category Archive: Service charges

Rendall and Rittner featured in BBC’s ‘Rip Off Britain’

https://www.bbc.co.uk/iplayer/episode/m001zhps/rip-off-britain-series-16-4-paying-1-per-mile-for-car-insurance Residents at New Little Mill development in Ancoats, Manchester tell a story which will be familiar to most leaseholders at Rendall and Rittner managed developments. Inflated service charges, unclear statements. It is… Continue reading

Property Institute releases benchmarking data on service charges – CBW is double the average on BSA costs but CBWRA will not challenge

The Property Institute has released benchmarking data for service charges based on nearly 14,000 properties across 108 developments. There is a lot of interesting data including the Buildings Safety Act costs which TPI… Continue reading

Rendall and Rittner threaten leaseholders with unspecified service charge increases in in relation to The Building Safety Act

In an update (27.10.23) to all leaseholders at all developments which they ‘manage’ Rendall and Rittner state that ”The Building Safety Act introduces many new rules and duties for the management of fire… Continue reading

CBWRA’s absurd attempt to rewrite history

The latest email update to leaseholders from CBWRA ‘co-chair’s Larisa Villar Hauser and Louis Sebastian Kendall gave me a good laugh. In their email of 22.10.23 they state: ” We thank you for your… Continue reading

CBWRA announce results of fountains ‘consultation’ as not showing support for new pumps and then immediately contradict themselves

CBWRA announced the results of the ‘fountains consultation’ on 5th September, They state

”A total of 253 leaseholders completed the survey. Of these:

130 voted in favour of submersible pumps
18 voted to turn the fountains back on without changing the pumps
105 voted to leave the fountains out of operation until such a time as they could be replaced.”

very bizarrely CBWRA decided not to give percentages for the results so I am happy to help them out

130 (51.4%) voted in favour of submersible pumps
18 (7.1%) voted to turn the fountains back on without changing the pumps
105 (41.5%) voted to leave the fountains out of operation until such a time as they could be replaced.”

The ‘Special General Meeting’ on 12th September 7pm – please attend and vote against ratification of the CBWRA committee, constitution and 140% fees increase – vote FOR freedom of speech, fair elections and resident control of service charge expenditure

vote AGAINST  ratification of  committee (because they are not consulting residents, the consultations they do carry out are biased/ leading and the proposed quarterly ‘forums’ are too infrequent and exclude non-leaseholders.  Also  there is not freedom of speech on the app, and the CBWRA committee misinformed residents about RTM and have not explained or apologised for that). Also that there should be ELECTIONS not ‘ratification’

·         VOTE AGAINST the ratification of the constitution because we are only being given 10 days to see it before the meeting (it will only come around on 30 AUG) 

·         VOTE AGAINST CBWRA fees rise CBWRA have never given any meaningful justification for the 140% increase in fees  which they carried out in Feb this year. They claimed it was partly for legal fees to do with RTM but they have also said Urang  (the proposed new managing agent) are covering all fees or will recover them through the service charge.

I also encourage residents to consider withholding all payment to CBWRA until they adopt normal standards of governance in respect of fair elections, free speech and resident consultation. #NOSAYNOPAY

CBWRA biased and unprofessional ‘consultation’ on fountains  – please vote for the final option (option 3) – no more money should be wasted on the fountains

Stop CBWRA wasting even more  of our money on electricity and endless repairs and maintenance on the fountains – vote for the final option ‘‘I am against spending money on submersible pumps and… Continue reading

Tower Development (Vauxhall, London) : another victim of massive service charge increases under Rendall and Rittner

By Scott Johnson, Associates Times Feb. 2023https://associatestimes.com/outrage-erupts-as-randall-and-rittner-service-charges-double-at-the-tower/amp/ London: Residents of The Tower, a luxury apartment building in London managed by Rendall and Rittner, are up in arms as the property management company announced… Continue reading

CBWRA’s meaningless selection and consultation process for a managing agent is challenged by residents and Rendall and Rittner

A number of residents had an online meting with Urang on 30th May. Urang have been ‘recommended’ by CBWRA following a very superficial ‘selection’ process which did not appear to involve any formal scoring of bids from managing agents. Residents were provided with very sparse information on the other bidders and a ‘deeper look’ was only provided for Urang and residents only get to meet with Urang. So it was not and is not a genuine consultation.

Chelsea Bridge Wharf Residents’ Association has chosen a managing agent for Right to Manage application – your view does not matter.

CBWRA announced today that they are ‘recommending” Urang as the managing agent to handle the Right to Manage application for Chelsea Bridge Wharf. Except that it is not really recommending – the decision has been made. Residents are offered the opportunity to meet with Urang online on 30th May – but none of the other companies have been invited! Residents have been provided with some incredibly weak and superficial ‘analysis’ document, supposedly the basis on which Urang are recommended but detailed examination is only provided for Urang and not the other bidders. So this is not a consultation, it is in true CBWRA style, a decision made without resident consultation and then they insult our intelligence by asking for feedback after the decision. If such a consultation were carried out in any private or public organization it would be dismissed as heavily biased, or in plain language, a token consultation on a done deal. This is pretty pathetic given that millions of pounds of service charge are involved here (I believe Rendall and Rittners’ overall revenue, i.e. the total service charge collected, is in the region of £3 million a year at Chelsea Bridge Wharf) and that 2.5 years have been wasted by CBWRA telling us that Right to manage is not possible. So this is the biggest decision that a residents’ association can make and rather than doing it in an open and inclusive way, the decision has pretty much made already by a small cabal of mostly unelected people. ‘Consultation’ is happening AFTER their decision has been made.