Urang Still Refuse to Explain keeping their Chelsea Bridge Wharf Contract secret, the delays in elections, why no election procedure published and why they seem to be ignoring leaseholders’ priorities to reduce service charges

Tony Hymers of Urang is unable or unwilling to give meaningful answers to any of these questions. The idea that Urang will create  a new era of transparency is beyond ridiculous. Urang are a disgrace and it shows quite clearly, if it was ever in doubt, why they get such atrocious reviews on Trustpilot and Google.

• Why can’t leaseholders see the contract with Urang?
• Why have the elections for directors of the RTM company been postponed till September?
• What is the protocol for the election of RTM directors? Why is it not published?
• How can there be fair elections when some leaseholders are ‘banned’ from the CBW app for calling out the misinformation of the RTM directors ?
• Why do Urang refuse to share the notes from the RTM company’s weekly meeting with Urang which they claim they are having?
• When there will be a survey of residents as promised?
• How can Urang claim to know what residents’ priorities are, without consultation? Urang are claiming that it is not a leaseholder priority to reduce service charges but in fact it is a top priority for many as was clear from the meeting of residents with Urang on June the 9th where 74% stated that service charge levels were a priority.
• Why has Urang apparently embarked on a major programme of renovation – without any costings or consultation?
• Why are Urang interviewing contactors for site-wide entryphone replacement – something which is neither necessary nor wanted by residents.
• What is the cost of the drone photography/video project which Urang and the RTM company have decided to carry out? Should such PR stunts really be a priority? Why have residents not been consulted about this?
• Mr. Hymers claims there is ‘no costs in the drone project  but this is in direct contradiction of what other Urang staff have said – i.e that the (unspecified) costs of this ‘drone project’ will be shared between RTM co and Urang but that they refuse to tell us the cost now because leaseholders will be able find it in the accounts when they are published (which would be over a year away)!
• When there will be an Annual General Meeting (AGM) of the RTM company?
• When will the next meeting with Urang and leaseholders will be?
• What is Urang’s assessment of the handover from Rendall and Rittner? Is everything on order? Are there funds or key document missing or nay key issues which are unclear?
• Are the RTM company assessing, as they promised, to examine what action can be taken against Rendall and Rittner for inappropriate charging (i.e. a service charge audit).
• What is the cost of the Right to Manage process and will any of this be billed to the service charge? Urang confirm that some of this cost will be added to the service charge but refuse to say how much or when. Leaseholders should note that they are not obliged to pay this cost – it cannot be legally enforced.
  
  Are you, as a Chelsea Bridge Wharf leaseholder, OK with this? Are you prepared to remain passive and silent while Urang continue to ignore leaseholders’ wishes and instead do the bidding of 4 unelected RTM directors? if not, please get in touch (residents@chelseabridgewharf.org.uk) and / or join the CBW community Facebook group. Let’s not repeat the mistakes of the past – we need elected and accountable directors and a management company that answers to leaseholders not just to 4 unelected directors who are utterly out of touch with what leaseholders want and who have an atrocious track record.