Rendall and Rittner petition edging towards 5,000 signatures

https://www.change.org/p/rendall-and-rittner-and-odevo-group-enough-is-enough-residents-demand-change-and-an-answer-to-our-petition

Help us get to 5,000 signatures and the submission of this petition to Rendall and Rittner

Residents from a rapidly growing number of developments managed by Rendall and Rittner (approximately 4,700 residents from 200 developments as at April 2024) have come together to express their concerns in relation to:

• Significant failures, inaction, delays, insufficient communication and inadequacies in addressing the fire safety of developments
• Apparently inflated budgets for work in relation to the Building Safety Act 
• Unreasonable, drastic and unjustifiable rises in service charges, high management fees, and service charges that are considerably higher than other comparable developments, and yet with little to no evidence of quality maintenance or resident satisfaction, and with many developments reporting a state of neglect, deterioration and disrepair.
• NB this petition follows an open letter to Rendall and Rittner on 21.7.20 which detailed the issues we have experienced, their impact on us and the actions demanded from Rendall and Rittner. We have received no meaningful response to that letter. A link to the open letter is given belowhttps://tinyurl.com/y24vj92d
• Failure to properly manage and maintain developments 
• Failure to produce within the required time period, when requested, invoices, receipts, evidence of tenders for work carried out and Capital Expenditure Plans etc., failure to provide facilities for residents to make copies of invoices, and a seemingly shambolic and substandard approach to its accounting
• Lack of transparency with regard to accounts – specifically service charges, evidence of inconsistencies and confusing charges / ‘statements’, and a tendency towards apparent obfuscation in this regard
• Failure to properly communicate, adequately respond to or take swift action regarding leaseholders’ and other residents’ complaints, often failing to follow its own complaints policy
• Inappropriate interference in residents’ association 

While each development has its own particular issues, we share most of the above in common and now unite to openly tell Rendall and Rittner directors (and Ovedo group of which they are part): ”enough is enough!” 

IMMEDIATE ACTIONS SOUGHT   

•      Work with the freeholders to make our developments safe and secure, and act now 

•      Put an end to passing on costs to us that should not be ours to pay (see points 2, 2.1 & 2.2 in full letter at end of this text, below)

•      Reduce the service charges so that they are fair and evidently justified and in line with those of other comparable developments 

•      Exhibit complete transparency and clear best practice with regard to accounts and communications

•      Reduce your management fees until you have rebuilt trust with leaseholders and have shown us that you deserve the fees you are charging 

•      Commit to a new and much improved way of managing whereby you take swift and comprehensive action as soon as an issue is raised, and rectify all issues promptly and within the shortest possible timeframe 

•      Accept responsibility for Rendall & Rittner failures, and compensate leaseholders where they have been negatively impacted as a result

•      Ensure no leaseholder is liable for any costs whatsoever due to failures / inactivity by Rendall and Matt Rittner

We demand that Rendall and Matt Rittner now properly address and resolve our concerns swiftly and to our satisfaction.  

Yours sincerely,  

A large and growing number of dissatisfied residents from developments managed or formerly managed by Rendall and Rittner, including these: 

Castlegate (Manchester)

Cubitt Way (Peterborough)

Chelsea Bridge Wharf (London)

Discovery Dock East (London)

Discovery Dock West (London)

Kidbrooke Village (London)

Kinetica (London)

375 High Street Kensington (London)  

Liverpool Docks 

Maestro  at Cut Caspian Wharf

Millennium Quay (London)

One Tower Bridge  (London)

Oxbow (aka Aberfeldy) London

Parklands (Kirkby) Management Company Limited

Parliament House  (London)

Royal Arsenal Riverside (London)

Royal Artillery Quays (London)

Stanmore Place (London)

Vista Battersea (London)

Growing list of developments where residents support the open letter and which have now replaced or are replacing Rendall and Rittner through Right to Manage or other means such as Rendall and Rittner voluntarily resigning as managing agent: 

Battersea Reach (London)

Bridges Wharf (London)

Chelsea Bridge Wharf  (London)

New River Village (London)

One Stratford (London)

Parklands (Kirkby) Management Company Limited

Vista Battersea (London)