Warwick Building Service Charges increase by 40% (yes, fourty)! CBWRA announces no action to be taken on audit or in challenging electricity costs
The latest service charge demands from Rendall and Rittner show that service charges will increase by 40% for the year commencing 1 April 2023. My service charge has increased from £ 247.71 to £347.05 a month (40%). Do your own calculations here using this online calculator.
The average rate of inflation in 2022 was around 10% and is currently declining, forecast to be 6% over whole of 2023. It is true that energy costs have increased at a rate well above inflation and energy costs are a significant part of the internal block costs but why have Rendall and Rittner estimated that electricity costs for Warwick 1 to 3 will increase from £70,000 (2023) to £255,000 by end of 2024 which would be an increase of 264%?
Whatever way you look at it, this increase makes no sense at all and must be challenged. That requires a proper audit of the service charge accounts and challenging unjustifiable costs and practices, using professional advice from an expert (preferably not one that has given residents incorrect advice about Right to Manage and not one which charges £250 an hour despite not being a qualified accountant). I identified a management audit as priority on my manifesto for 2023 Chair elections and while on the CBWRA committee (for most of 2021) I argued constantly for a full management audit, but this was blocked by on the spurious ground that it might damage the objective of a ‘collegiate relationship ‘ with Rendall and Rittner and scare tactics were used such as suggesting that the an audit might cost £70,000 (based on no evidence at all) . An audit was again promised in January 2022 but nothing happened until late 2022 when Roger Southam was asked to carry out some sort of preliminary audit. Although we know that the findings were not good for Rendall and Rittner, the CBWRA committee has refused to shared the report with residents and now says (CBWRA committee meeting notes March 2023) that:
”No action is to be taken on this for the moment. The Treasurer is preparing the RA accounts and a draft budget for the next year. We need to collect subscription fees. App is the biggest cost although a reduced price was negotiated by the Treasurer for 2023. The RA also needs funds for any costs that might arise out of RTM. Therefore, before committing to other line items such as the accounting audit, it has to be clear that there are funds within the budget.”
Putting on one side the fact that residents have not been consulted (as ever) this of course is total nonsense. What is a higher priority than challenging the inflated service charge costs? And what money is currently being spent on Right to Manage? None of course because CBWRA is nowhere near being able to initiate a Right to Manage application, which requires having 50% of leaseholders signed up (not to mention the contract retendering which Berkeley Homes may or may not initiate which would block a Right to Manage application in the short term). They have also subsequently engaged Urang ( a form which I located and directed to the committee) to handle the RTM application, and Urang are not charging any fees up front and this is in effect a ‘no win no fee’ agreement.
It should also be possible to find a consultant who will take the audit forward on a no win no fee basis. Apparently Roger Southam originally offered to do just that but then seemed to change position – the reason given being that he would not be able to approach all leaseholders to sign them up for this deal. Again this makes no sense – why would he not be able to do so? Unless of course CBWRA did not have a list of leaseholders to share with him, or that their list is a very long way from complete. If that were the case then it would be hard to explain how they managed to ‘contact all leaseholders at least once’ (as they claimed) for the purpose of the CBWRA Chair elections.
Although they do not wish to spend money on taking the audit forward, apparently the CBWRA committee are happy to spend £18,000 on ‘seasonal community events’ whatever they may be. I would suggest that taking forward the audit as a matter of urgency might be a slightly higher priority than these hypothetical events, for which the demand or purpose is far from clear. If the CBWRA committee are going to continue with the ‘no audit’ policy then clearly residents, without resident consultation, clearly residents will need to take action themselves, because there is absolutely no way that this increase can be accepted. Please feel free to get in touch if you would like to discuss (residents@chelseabridgewharf.org.uk).
Total madness. How can they do this? They are not being subject to audit is why.. Seems like nothing has changed on cbwra committee…. Bad decisions, no consultation
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If you and your fellow residents/tenants have not already done so I urge you to join SHAC (Social Housing Action Campaign) https://shaction.org/ because they, and we, are grappling with these exact same issues. We are getting good publicity to hold landlords to account with often fake and inflated service charges and other issues. Also you ought to know that if you are a shared owner/leaseholder, your landlord is required to have the service charges certified by a registered accountant by law, see below (particularly (6), (6a) + (6b):-
Request for summary of relevant costs.
(1)A tenant may require the landlord in writing to supply him with a written summary of the costs incurred—
(a)if the relevant accounts are made up for periods of twelve months, in the last such period ending not later than the date of the request, or
(b)if the accounts are not so made up, in the period of twelve months ending with the date of the request,and which are relevant costs in relation to the service charges payable or demanded as payable in that or any other period.
(2)If there is a recognised tenants’ association for the building and the tenant consents, the request may be made by the secretary of the association instead of by the tenant and may then be for the supply of the summary to the secretary.
(3)A request is duly served on the landlord if it is served on—
(a)an agent of the landlord named as such in the rent book or similar document, or
(b)the person who receives the rent on behalf of the landlord;and a person on whom a request is so served shall forward it as soon as may be to the landlord.
(4)The landlord shall comply with the request within one month of the request or within six months of the end of the period referred to in subsection (1)(a) or (b) whichever is the later.
(5)The summary shall set out the costs in a way showing how they are or will be reflected in demands for services charges.
(6)If there are more than four flats in the building or the costs also relate to another building, the summary shall be certified by a qualified accountant as—
(a)in his opinion a fair summary complying with the requirement of subsection (5), and
(b)being sufficiently supported by accounts, receipts and other documents which have been produced to him.
AND….
Failure to comply with s. 21, 22 or 23 an offence.
(1)It is a summary offence for a person to fail, without reasonable excuse, to perform a duty imposed on him by section 21, 22 or 23.
(2)A person committing such an offence is liable on conviction to a fine not exceeding level 4 on the standard scale.
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Thanks Lindsay. Yes have all the invoices and receipts under section 22 request. I will reply privately tomorrow. Thanks for your support
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You do have to wonder precisely how many Warwick Bldg leaseholder residents actually know, or even care, what is being proposed here. Perhaps a direct mail shot through the letterbox would serve to stimulate their interest and engagement.
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Hi Ray – I think they do care but they are not being given any clear information by R and R or residents’ association (CBWRA) either about causes or what we can do in response. A 49% increase is madness and we cannot stand for it, Many simply cannot afford and it makes properties almost unsellable. Thanks for your support
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We have R&R at Greenwich Millennium Village on the Greenwich Peninsula. I have a 3 bed flat which has now gone up from £1500 to £2229. So, £10K a year for me! Obviously we want to remove R&R as looking on the ‘Homeowners Alliance’ website they say ‘If your paying over £5000 a year, you should be asking some serious questions’
You’re obviously at a more advanced stage than we are so can I ask do you have a solicitor that you are using? Hopefully would reduce costs by not duplicating work if we used the same firm and maybe even help both of us out on costs.
If you could give us an idea as to the stage you are at and what you’ve done so far, we could meet and have a chat.
Thanks in advance
Sean
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Hi Sean thanks for that and sorry to hear of your situation. Personally I would start ringing alarm bells at way below £5,000 a year! £10K is just craziness even for a 3 bed. I will message you privately re action taking. All the Best Mike
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Hi Michael, thanks for the quick response. Yes, it’s getting ridiculous now. I actually rent my flat out now and it’s borderline could i afford to live there!
Any pointers would be much appreciated
Cheers Sean
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Important Announcement: We have an update on the whistleblower article sent to you two weeks ago. We thought you would be interested in learning of the new information posted on the Social Housing Action Campaign (SHAC) website https://shaction.org/2023/04/13/challenging-service-charges-following-the-money/
We also would appreciate it if you, your peers and followers EACH would contact the Public Accounts Commission MP’s who sit on that select committee. The email address to use is: pubaccom@parliament.uk
Below are a few extracts taken from the above link where they make reference to the National Audit Office taking an interest in our SHAC campaign against service charge abuse/inaccuracies/fraud.
On the 12th April, SHAC, Find Others together with an affected resident met with the National Audit Office (NAO), who are responsible for investigating government spending. This is not just evidence of widespread service charge abuse, but an argument that some housing associations have completely lost touch with their roots as social housing providers, seeking only to profit from their residents. The NAO left the meeting keen to explore how they can look into this issue. Our priority now is to apply pressure to the MP’s who oversee the NAO’s work, to ensure it becomes their priority too.
We need people to show support for this investigation and encourage the MPs that sit on the select committee for the NAO to back this investigation. You can see the committee MPs listed below.
Richard Bacon
Jack Brereton
Anthony Browne
Clive Efford
Peter Grant
Dame Meg Hillier
Sharon Hodgson
Jerome Mayhew
Chair Penny Mordaunt
Please take a minute to message them on social media or email, demonstrated below:-
Social Media Message:
I support an investigation by @NAOorguk into how ££££ millions of government money is being abused by housing associations via housing benefits. Help us #EndServiceChargeAbuse by championing this at the next Public Accounts Commission meeting. @findothershq @HAWRNet @ActionShac
Email Message:
Dear [name of MP]
I am writing to you today in your capacity as a committee member of the Public Accounts Commission. I encourage you to support the End Service Charge Abuse campaign’s call for the National Audit Office (NAO) to investigate housing associations and their fraudulent receipt of public money.
I believe that there is a strong case for an investigation into this issue. Housing associations receive millions of pounds of public money each year, and it is essential that this money is being accurately collected. There have been a number of cases of mismanagement and misuse of public money by housing associations.
I am particularly concerned about the way in which housing associations have been charging service charges to tenants who receive housing benefit. These charges are supposed to cover the cost of maintaining and running the properties, but there is widespread evidence that they are being intentionally inflated to bolster surpluses. This is a misuse of housing benefits, and I urge you to investigate this issue.
It is in both the public interest and your interest to ensure that public money is not being fraudulently pocketed by housing associations, to the detriment of taxpayers, local authorities and the entire social housing system. Therefore, I urge you to support our call for an investigation at your next Public Accounts Commission meeting.
Yours sincerely,
[Your name]
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Thanks Lindsay great work – I will circulate and email MP and advise other to
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