700 + residents petition Rendall and Rittner

Well over 700 residents (at 13.8.20) from across 15 developments managed by Rendall and Rittner have signed a petition calling for change

https://www.change.org/STOPRIPPINGUSOFF

the key concerns are

  • Significant failures, inaction, delays, insufficient communication and inadequacies in addressing the fire safety of developments
  • Rendall & Rittner’s failure to properly pursue and/or seek to recover costs from companies responsible (such as the developers/ freeholders/ other relevant parties) who are, or should be held accountable for, certain costs such as build defects, cladding and fire safety failures and investigations, interim measures and remedial works, with Rendall & Rittner instead passing on the costs to leaseholders.
  • Unreasonable, drastic and unjustifiable rises in service charges, high management fees, and service charges that are considerably higher than other comparable developments, and yet with little to no evidence of quality maintenance or resident satisfaction, and with many developments reporting a state of neglect, deterioration and disrepair.
  • Failure to properly manage and maintain developments
  • Failure to produce within the required time period, when requested, invoices, receipts, evidence of tenders for work carried out and Capital Expenditure Plans etc., failure to provide facilities for residents to make copies of invoices, and a seemingly shambolic and substandard approach to its accounting
  • Lack of transparency with regard to accounts – specifically service charges, evidence of inconsistencies and confusing charges / ‘statements’, and a tendency towards apparent obfuscation in this regard
  • Failure to properly communicate, adequately respond to or take swift action regarding leaseholders’ and other residents’ complaints, often failing to follow its own complaints policyThe Actions demanded are:

    Work with the freeholders to make our developments safe and secure, and act now

    •      Put an end to passing on costs to us that should not be ours to pay

    •      Reduce the service charges so that they are fair and evidently justified and in line with those of other comparable developments

    •      Exhibit complete transparency and clear best practice with regard to accounts and communications

    •      Reduce your management fees until you have rebuilt trust with leaseholders and have shown us that you deserve the fees you are charging

    •      Commit to a new and much improved way of managing whereby you take swift and comprehensive action as soon as an issue is raised, and rectify all issues promptly and within the  shortest possible timeframe

    •      Accept responsibility for Rendall & Rittner’s failures, and compensate leaseholders where they have been negatively impacted as a result

    •      Ensure no leaseholder is liable for any costs whatsoever due to failures / inactivity by Rendall & Rittner.

    Residents from the following developments have signed the petition:

    Bridges Wharf (London)
    Castlegate (Manchester)
    Chelsea Bridge Wharf (London)
    Discovery Dock East (London)
    Kidbrooke Village (London)
    Liverpool Docks
    Millennium Quay (London)
    New River Village (London)
    One Stratford (London)
    One tower Bridge  (London)
    Parliament House  (London)
    Royal Arsenal Riverside (London)
    Royal Artillery Quays (London)
    Stanmore Place (London)
    Vista Chelsea Bridge (London)

Please sign and share the petition link  https://www.change.org/STOPRIPPINGUSOFF