Over 200 extremely dissatisfied residents from ten developments send open letter to Rendall and Rittner
‘Enough Is Enough’ An Open Letter to Rendall & Rittner 21st July 2020 FINAL
Appendix open letter to R&R 21.7.20 AMENDED
Over 200 residents from TEN London developments managed by Rendall and Rittner delivered an open letter to Rendall and Rittner Directors on 21st July 2020.
The letter draws attention to widespread resident dissatisfaction with Rendall and Rittner on wide range of issues but especially:
- Significant failures, inaction, delays, insufficient communication and inadequacies in addressing the
fire safety of developments - Rendall & Rittner’s failure to properly pursue and/or seek to recover costs from companies responsible (such as the developers/ freeholders/ other relevant parties) who are, or should be held accountable for, certain costs such as build defects, cladding and fire safety failures and investigations, resulting interim measures and remedial works, with Rendall & Rittner instead passing on the costs to leaseholders.
- Specifically with regard to build defects and problems resulting from poor workmanship and/or materials or communal systems whicch its contractors installed at build and that are evidently not fit for purpose, as is demonstrable by multiple recurring issues, Rendall & Rittner have, it seems, failed to hold the developer (or other such responsible parties) to account by not seeking to recover the costs of any remedial work needed from them and again have defaulted to passing the costs to leaseholders.
- Specifically regarding who pays for remedial action if unsafe cladding or unsafe materials are found on a building at one of the developments they manage, Rendall & Rittner have stated that they do not agree with, and therefore do not follow, the Government’s guidance from September
2018 which states:
“building owners are legally responsible for ensuring residents’ safety” and that, “they should do all they can to protect leaseholders from incurring costs, either funding it themselves or looking at alternative routes such as insurance claims, warranties or legal action.” (Source: House of Commons Library Briefing
Paper, number 8244, dated 16th June 2020.)
Rendall & Rittner, in email correspondence with residents, have stated that, “the cost… has to be raised from the lessees under the lease so that any work can be instructed and carried out and paid for.”
- Unreasonable, drastic and unjustifiable rises in service charges, high management fees, and service charges that are considerably higher than other comparable developments, and yet with little to no evidence of quality maintenance or resident satisfaction, and with many developments reporting a state of neglect, deterioration and disrepair.
- Lack of transparency with regard to accounts – specifically service charges, evidence of inconsistencies and confusing charges / ‘statements’, and a tendency towards apparent obfuscation in this regard. The failure to provide residents with clear statements regarding service charges (often instead substituting them with an incomprehensible list of transactions on an online portal) is particularly worrying, since if leaseholders cannot clearly see what the service charge is, they cannot easily monitor or compare, year on year, the large increases that are being levied. Flat rate so called ‘late payment fees’ are not authorised in any lease, yet Rendall & Rittner continue to charge these.
- Rendall & Rittner’s failure to properly communicate, adequately respond to or take swift action regarding leaseholders’ and other residents’ complaints, often failing to follow its own complaints policy (e.g. members of staff investigating complaints made against themselves, or simply not responding at all) and seemingly demonstrating a tendency to withhold key information from leaseholders and residents.
We await Rendall and Rittner’s response.
The residents who support the letter come from the following developments:
Bridges Wharf
Chelsea Bridge Wharf
Discovery Dock East
Kidbrooke Village
Millennium Quay
New River Village
One Stratford
Royal Arsenal Riverside
Royal Artillery Quays
Vista Chelsea Bridge
if you would like to join this collaboration please contact residents@chelseabridgewharf.org.uk
Wow, it’s like you wrote this on behalf of our building! I’d love to try and join this plight if possible as we are experiencing exactly the same issues with R&R. I’m sure I could even round up a good portion of our block.
I won’t put my name below as I don’t doubt for one minute the consequence of me posting my details would have further detrimental effects to me personally and our building, so I have just left my building name.
Please do reach out to me as I have several other leaseholders and residents here who are completely dissatisfied in the same manner as you describe.
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Thanks for your support and glad we are now in touch. Rendall and Rittner ‘victims’ from across the country are joining forces!
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I am very happy to join this group, Rendallandrittner is a mediocre and incompetent company that needs to go to hell, I agree with all comments posted
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We are experiencing the same problems with R&R at the Beetham Tower Birmingham, would be good if we could get a contact with your group too?
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Sorry to hear that. I will email you soon – thanks, Mike
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Hi,
I am landlord of the buy to let flat in City Link, Hessel Street, Salford, service managed by R&R.
We are facing similar problems with Rednall and Rittner . We got annual service charges invoice from them for the year ending Oct 2020 for £1500, which is around £620 (62%increase)more than last year, when it was serviced by a different management company.
As we are already very badly hit by covid pendamics, our restaurant business was shut down for four months and still struggling with just 40%of usual sales and one of our ex-tenant left our flat with out paying 4months rent in April 20, just after after covid has started, we requested them that we can’t pay this increased figure but we offered them to pay around £1000 in one lump sum. But they were very rude, when we asked them what extra facilities did they provide with the increased service charges, coz no one is willing to good descent market rent for this flat. The tenants are refusing to pay extra rent. Hence we are not convinced with the increase in service charges in this hard times of covid pendamics. Now they even approached our mortgage lender , who write to us today (1st Feb 21)that an amount of £2800(including legal costs, which is 3 times more than we actually owe) will be paid to R&R by 12 days from now. This is so unfair. Kindly help us how we can avoid this to happen and we are still ready to pay the actual amount due of around £1000 immediately in one lump sum payment.
I guess a collective tenants representation like a signed email or collected signed letter for their unfair increase in service charges and for being not so considerate with our financial difficulties, will help us win this case if we deny to allow the mortgage lender to pay R&R within 12 days .
Any replies or responses/help will be welcomed whole heartedly.
Sent from Yahoo Mail on Android
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Sorry to hear this – have DM’d you
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We are experiencing the exact same issues with R&R at Battersea Reach. Exorbitant service charges, terrible service, neglect of contractual duties, etc… How can we join forces?
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Hi NadEM – Sorry to hear that but this seems to be the case at every Rendall and Rittner managed development. I will put you on my contact list and will include you in next update.
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extremely unhappy Kidbrooke Village resident here too. please get in touch as would like to join forces
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Hi how can I get in touch with you? Am another aggrieved resident from Kidbrooke Village.
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Hi I will add your email to my contact list. We do have a quite a few people from Kidbrook in the network. I will be sending an update round in near future.
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The Corniche
I am having the same problems like everyone else out there dealing with R&R !
Extremely high service charges , poor service , zero communication and transparency. Everything takes forever I’m in this nightmare for almost 3 years !
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Hi Ursula – I can relate to that – have been dealing with it for about 7 years now – the story seems the same across all R&R managed developments. Do you have a Residents’ association of any kind at your development?
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Hi There,
We are a new build in Caledonian road and our service charge as completely shot up on last year with very iffy charges added and no explanations. I want to get organized to kick RR out as I think they are cooking the books.
Do you have a guide book on how to get rid of them? I’m a qualified accountant and I know how to how to really push for answers on costs! 🙂
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Hi Idris – thanks for your message and appreciate your situation – the same across dozens of R&R developments. I will message you privately so that we can discuss further 🙂
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You may find that part of the problem is that they do not settle the invoices of their long-standing tradesmen on time. Therefore smaller contractors are not willing to do work for them.
I am just an independent tradesman and I am owed thousands by R & R with some invoices over 3 months old. I have just informed them that I will not be doing any more work for them so they will have to go back to the cowboys
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@chelseabridgewharf – please, reach me over email – urgent
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So pleased to have found your article.
We are experiencing the same awful R&R administration here in Cheshire .
Looking forward to uniting with other unhappy residents groups.
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Thanks Terry. Sorry to hear that – funny how it is the same issues across so many developments – showing that the problem is deep in the structure and culture of Rendall and Rittner, and not just a few bad apples. I will email you privately also and happy to have a chat
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There are a group of us at City North (Finsbury Park, London) not happy at R&R either! The front line staff have been good (but sadly they either have left or is on the way out). The management is hopeless especially when it comes to explaining the service charges, which they flat out just ignore all the email requests. We need to unite and take action against R&R.
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Hi Rachel – I could not agree more – will message you privately. Regards, Mike
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Hi Rachel yes I couldn’t agree more – I will email you as soon as i get a minute
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